Published at: February 14 2021
Hotncool.qa takes customer satisfaction very seriously. In the case of problems with your food order, please contact hotncool.qa through our live chat or call us on our hotline number and we will assist you. In appropriate cases, if you have already been billed by Hotncool.qa, Hotncool.qa will issue full or partial refunds. In the following cases: if you did not receive your order or received an incorrect order, you may be issued a full refund; if part of your order is missing, we may issue a partial refund. In every event, we will do our best to ensure your satisfaction. Or full or partial amount will be refund as store credit.
The customer order cancellation is limited to a maximum time of 5 minutes from the time of placing the order.
The customer refund procedure might take 2-7 working days to process on the Debit /Credit Cards bank payment gateway. The customer has to follow on with the bank in case of any delay in crediting back the customer’s account with the amount previously paid by the customer. We will send an email to the customer that contains a printout of the refund advice printed from Debit / Credit Cards bank payment gateway as reference in case the customer wants to revise the bank with.
In the disputes which may arise in relation to this agreement, the member agrees, states and warrants that any bookkeeping entry, microfilm, microfiche and computer records constitute a valid, binding, absolute and exclusive evidence; this article has the characteristics of an evidential contract, and that the member waives in advance all kinds of objections to the specified Hotncool.qa records and the right to tender an oath in relation to the fact that these records are kept in due form.
These Website Terms shall be governed by and construed in accordance with the law. Disputes arising in connection with these Website Terms (including non-contractual disputes) shall be subject to the exclusive jurisdiction of the courts.
The content on the website ("Hotncool.qa Content") and the trademarks, service marks and logos contained therein ("Marks") are owned by or licensed to Hotncool.qa and are subject to copyright and other intellectual property rights under state of Qatar and international conventions. Hotncool.qa Content includes, without limitation, all source code, databases, functionality, software, website designs, audio, video, text, photographs and graphics. AllHotncool.qa graphics, logos, designs, page headers, button icons, scripts and service names are registered trademarks, common law trademarks or trade dress of Hotncool.qa in Qatar , as part of domain names, in connection with any product or service in any manner that is likely to cause confusion and may not be copied, imitated, or used, in whole or in part, without the prior written permission of Hotncool.qa Systematic retrieval of data or other content from the website to create or compile, directly or indirectly, a collection, compilation, database or directory without written permission from Hotncool.qa is prohibited. Provided that you are eligible to use the website, you are granted a limited license to access and use the website and the Hotncool.qa content and to download or print a copy of any portion of the Hotncool.qa content to Enforcement which you have properly gained access solely for your personal, non-commercial use. hotncool.qa reserves all rights not expressly granted to you in and to the website and Hotncool.qa Content and Marks. If you download or print a copy of the Hotncool.qa content for personal use, you must retain all copyright and other proprietary notices contained therein. You agree not to circumvent, disable or otherwise interfere with the security related features of the website or features that prevent or restrict use or copying of any Hotncool.qa content or enforce limitations on use of the website or the Hotncool.qa content therein.
To the extent permitted by law, Hotncool.qa provides this site and content on an "as-is" and "as available" basis and we make no representation or warranty of any kind, express or implied, regarding the content or availability of this site, or that it will be timely or error-free, that defects will be corrected,
To the fullest extent permitted by applicable law, in no event shall the Food Delivery Platform be liable to User for any damages resulting from aforementioned points no.
including but not limited to liability arising out of the
During any product delivery made by shops, if the client is not available in the address specified in the system, the meals ordered by the client shall not deliver to anywhere else. Within the framework of such a case, the member must accept all legal responsibilities arising from ordering a meal to an address where he/she does not exist.