hotncool

Published at: February 14 2021

User Terms & Conditions

Ratification of the Agreement

* To be a member of the Website of Hotncool.qa, first of all it is required that you fill in the registration form and then agree and undertake to comply with the provisions of the user agreement for Hotncool.qa. By filling in and ratifying the registration form or getting any services or ordering a meal using this system, the user agrees to be bound by the user agreement of Hotncool.qa. * You are responsible for making all arrangements necessary for you to have access to the website. You are also responsible for ensuring that all persons who access the website through your Internet connection are aware of these website terms and that they comply with them. By viewing, using, accessing, browsing, or submitting any content or material on the site, you agree to these Terms of Use as a binding legal agreement between you and hotncool.qa, without limitation or qualification. The term "you" or "You" shall refer to any person or entity, who views, uses, accesses, browses or submits any content or material to the site. If you do not agree to these Terms of Use, then you may not use the site. Hotncool.qa reserves the right to modify these Terms of Use at any time without prior notice. You agree that each visit you make to the sites shall be subject to the then-current Terms of Use, and continued use of the site now or following modifications in these Terms of Use confirms that you have read, accepted, and agreed to be bound by such modifications. The terms and conditions apply to Hotncool.qa website and its associated applications on iPhone, iPad, Android, and mobile site platforms

How to make an order and how it processed

Once you have selected your order from the menu of your chosen Delivery shop you will be given the opportunity to submit your order by clicking on “Checkout” button. Please note it is important that you check the information that you enter and correct any errors before clicking on the “Checkout” button since once you click on this input errors cannot be corrected. On receipt of your order, Hotncool.qa will begin processing your order and we will send a message on the final page that your order has been received and sent successfully to the shop. Where any payment you make is not authorized you will be returned to the previous page on the website and we shall not be obliged to provide the services.

Order cancellation

You have the right to cancel an order up to 5 minutes from placing the order on our website. While every effort is made to ensure that accurate pricing and descriptions are maintained, we reserve the right to cancel any order that is based on inaccurate information. An order may be subsequently cancelled by a shop after you have received a confirmation that it has been sent to the shop. hotncool.qa and our shops reserve the right to cancel any order, before or after acceptance, and will notify you immediately of any such cancellation.

Membership system for Hotncool.qa

Any member of Hotncool.qa has a “username” and “password” which are determined by the member herself/himself. The "username" is personal to the member and the same “username” is not given to two different members. The “password” is only known by the user. The user can change the password at any time. It is solely under the responsibility of the user to select and protect the password. Hotncool.qa is not liable for any problems, which may arise from the use of password. Hotncool.qa informs the user about the promotions, which take place in the user’s area and from which the user may benefit, by emails. Hotncool.qa does not share the user information with the third party companies –By using this site, you warrant that any personal information provided by you is true, accurate, current and complete in all respects and that you will notify us immediately of any changes to your personal information by updating your member profile on the site or by contacting us, you agree not to impersonate any other person or entity or to use a false name or a name that you are not authorized to use. You are not allowed to register multiple memberships for use by the same person. Violation of this clause may result in termination of your membership. Members' passwords should always be kept confidential and must not be shared or disclosed to anyone. You are responsible for all activities and orders that occur or are submitted through your membership. If you know or suspect that someone has knowledge of your password, then you should contact us immediately. You may not use the site for any unlawful or unauthorized purpose, including without limitation to: Damaging, disabling or impairing the operation of this site or attempting to gain unauthorized access to this site or to networks connected to it, through hacking, spoofing or other such similar means.

Prohibited activities

You may not access or use the website for any other purpose other than that for which Hotncool.qa makes it available. The website is for the personal use of users only and may not be used in connection with any commercial endeavours except those that are specifically endorsed or approved by hotncool.qa. Criminal activity, theft of trade secrets; Transmitting chain letters or junk email to other users; Using any information obtained from the website in order to contact, advertise to, solicit, or sell to any user without their prior explicit consent; Attempting to impersonate another user or person; Using the username of another user; Selling or otherwise transferring your profile Using any information obtained from the website in order to harass, abuse, or harm another person; Using the Hotncool.qa service as part of any effort to compete with hotncool.qa or to provide services as a service office; Deciphering, decompiling, disassembling or reverse engineering any of the software comprising or in any way making up a part of the website; Attempting to bypass any measures of the website designed to prevent or restrict access to the website, or any portion of the website; Harassing, annoying, intimidating or threatening HOTNCOOL company through any medium of communication or to any of its employees or agents engaged in providing any part of HOTNCOOL Company services to you.Any other suspected malicious activities on website or applications.

Authority of Hootncool.qa

Hotncool.qa may temporarily suspend or completely cease the system operation at any time. The obligation to change the information in relation to the price and product specifications, which are provided to sell in Hotncool.qa, belongs to the hot n cool branches. Prices In the event of any misinformation relating to the price and specifications of products, Hotncool.qa may correct this mistake by cancelling the order.hotncool.qa may make any changes in the implementation of this agreement, and amend the existing articles or add new articles for the purpose of complying with any technical necessities and legislation which shall come into being in the future.hotncool.qa may change in time the services for which any membership is not required to a form, which requires membership. hotncool.qa may provide addition services, change some of the services partially or completely, or transform into a paid service. This site may be unavailable at certain times to allow for maintenance and upgrades. Although we will endeavour to notify customers in advance of any service unavailability, this cannot be guaranteed, and we reserve the right to alter or withdraw the service at any time

Termination of agreement

Hotncool.qa may terminate this agreement unilaterally at any time.

Product delivery

During any product delivery made by shops, if the client is not available in the address specified in the system, the meals ordered by the client shall not deliver to anywhere else. Within the framework of such a case, the member must accept all legal responsibilities arising from ordering a meal to an address where he/she does not exist.

Product return

Food Order Errors*
If you receive food that is different from your receipt, we sincerely apologize.in case of this Please contact customer support as soon For credit card payments, you will be refunded the sales price amount associated with the error and recharged for the new items price. For cash payments, you will be asked to pay the difference of the balance if the new food has a greater value than the food received in error. In the same way, you will receive the difference of the balance back as credit for the new item if less than the food received in error. In some cases, we may offer you a store credit. Your order will be priority if you come to pick it up. In all cases, please return the food order in the original container(s)* to our host.
Food Order Incomplete*
In the rare occasion that you do not receive food that is on your receipt, we will make it up to you. Please call us our branch as soon as you notice that any food items were not received in your order. You may cancel the missed food before we prepare it without any question, and we will refund you with a store credit. No cash refunds. Please note we do provide courtesy items such as disposable silverware, chopsticks, etc. when requested for free. If we mistakenly omit a free courtesy item you are welcome to let us know so we may address the issue with our staff, however, we cannot provide discounts, refunds or store credit.
Food Dissatisfaction*
We cook our food fresh to order with only the finest and freshest ingredients. We take great care and pride in all of the dishes we make. Refunds and/or replacement food are available upon request for orders in which the food is wrong, omitted and other similar circumstances. Refunds are not typically provided for food that a guest simply does not like.
Spice Level*
We offer a choice of spice levels (Mild, Medium, Hot, ) but spice can be different for everyone. We usually suggest that you are on the side of caution and choose a lower spice level because you can add spice in but can’t take it out! We do not offer discounts or refunds for a preferred different spice level, but please let us know if you’d like us to add a side of ground chili, chili sauce or Sriracha for you.

Refund policy

Hotncool.qa takes customer satisfaction very seriously. In the case of problems with your food order, please contact hotncool.qa through our live chat or call us on our hotline number and we will assist you. In appropriate cases, if you have already been billed by Hotncool.qa, Hotncool.qa will issue full or partial refunds. In the following cases: if you did not receive your order or received an incorrect order, you may be issued a full refund; if part of your order is missing, we may issue a partial refund. In every event, we will do our best to ensure your satisfaction. Or full or partial amount will be refund as store credit

Payment

  1. Customer can choose between different payment methods provided on the platforms, which are currently the following: Cash on Delivery, local debit cards, , Visa Checkout and credit cards.
  2. HOT N COOL reserves the right to provide other payment methods or to no longer offer certain payment methods.
  3. Customer bindingly chooses the payment method when placing the respective order, provided that the customer chooses an online payment method, the payment will be processed by an external online payment provider cooperating with HOTNCOOL
  4. Card data will be stored for future orders by the external online payment providers, on the condition that the customer has given consent to the storage and future usage.
  5. Customer is obliged to ensure sufficient cover of the respective account or, when using credit card, to use the credit card only within the card transaction limit. Customer has to refrain from causing unauthorized debit charge backs.

The customer order cancellation is limited to a maximum time of 5 minutes from the time of placing the order. The customer refund procedure might take 2-7 working days to process on the Debit /Credit Cards bank payment gateway. The customer has to follow on with the bank in case of any delay in crediting back the customer’s account with the amount previously paid by the customer. We will send an email to the customer that contains a printout of the refund advice printed from Debit / Credit Cards bank payment gateway as reference in case the customer wants to revise the bank with.

Validity of hootncool.qa records

In the disputes which may arise in relation to this agreement, the member agrees, states and warrants that any bookkeeping entry, microfilm, microfiche and computer records constitute a valid, binding, absolute and exclusive evidence; this article has the characteristics of an evidential contract, and that the member waives in advance all kinds of objections to the specified Hotncool.qa records and the right to tender an oath in relation to the fact that these records are kept in due form.

Governing law & competent

These Website Terms shall be governed by and construed in accordance with the law. Disputes arising in connection with these Website Terms (including non-contractual disputes) shall be subject to the exclusive jurisdiction of the courts.

Enforcement

If any part of these Terms of Use is deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms of Use and shall not affect the validity and enforceability of any of the remaining provisions of these Terms of Use. No waiver by us shall be construed as a waiver of any preceding or succeeding breach of any provision.

License

HOTNCOOL grants you permission (which may be revoked at any time for any reason or no reason) to view the site and to download, email, share via social networking or print individual pages from the site in accordance with these Terms of Use and solely for your own personal, non-commercial use, provided you do not remove any trademark, copyright or other notice contained on such pages. No other use is permitted. *You may not, for example, incorporate the information, content, or other material in any database, compilation, archive or cache. You may not modify, copy, distribute, re- publish, transmit, display, perform, reproduce, publish, reuse, resell, license, create derivative works from, transfer, or sell any information, content, material, software, products or services obtained from the site, except as specifically noted above. Except as specifically authorized by HOTNCOOL, you may not deep-link to the site for any purpose or access the site manually or with any robot, spider, web crawler, extraction software, automated process or device to scrape, copy, or monitor any portion of the site or any information, content, or material on the site. HOTNCOOL reserves all of its statutory and common law rights against any person or entity who violates this paragraph. You may not link or frame to any pages of the site or any content contained therein, whether in whole or in part, without prior written consent from HOTNCOOL. You may become a "fan" of the site or share links to the site via social networking technology reference on the site. Any rights not expressly granted herein are reserved