Published at: February 14 2021
Once you have selected your order from the menu of your chosen Delivery shop you will be given the opportunity to submit your order by clicking on “Checkout” button. Please note it is important that you check the information that you enter and correct any errors before clicking on the “Checkout” button since once you click on this input errors cannot be corrected. On receipt of your order, Hotncool.qa will begin processing your order and we will send a message on the final page that your order has been received and sent successfully to the shop. Where any payment you make is not authorized you will be returned to the previous page on the website and we shall not be obliged to provide the services.
You have the right to cancel an order up to 5 minutes from placing the order on our website. While every effort is made to ensure that accurate pricing and descriptions are maintained, we reserve the right to cancel any order that is based on inaccurate information. An order may be subsequently cancelled by a shop after you have received a confirmation that it has been sent to the shop. hotncool.qa and our shops reserve the right to cancel any order, before or after acceptance, and will notify you immediately of any such cancellation.
Any member of Hotncool.qa has a “username” and “password” which are determined by the member herself/himself. The "username" is personal to the member and the same “username” is not given to two different members. The “password” is only known by the user. The user can change the password at any time. It is solely under the responsibility of the user to select and protect the password. Hotncool.qa is not liable for any problems, which may arise from the use of password. Hotncool.qa informs the user about the promotions, which take place in the user’s area and from which the user may benefit, by emails. Hotncool.qa does not share the user information with the third party companies –By using this site, you warrant that any personal information provided by you is true, accurate, current and complete in all respects and that you will notify us immediately of any changes to your personal information by updating your member profile on the site or by contacting us, you agree not to impersonate any other person or entity or to use a false name or a name that you are not authorized to use. You are not allowed to register multiple memberships for use by the same person. Violation of this clause may result in termination of your membership. Members' passwords should always be kept confidential and must not be shared or disclosed to anyone. You are responsible for all activities and orders that occur or are submitted through your membership. If you know or suspect that someone has knowledge of your password, then you should contact us immediately. You may not use the site for any unlawful or unauthorized purpose, including without limitation to: Damaging, disabling or impairing the operation of this site or attempting to gain unauthorized access to this site or to networks connected to it, through hacking, spoofing or other such similar means.
You may not access or use the website for any other purpose other than that for which Hotncool.qa makes it available. The website is for the personal use of users only and may not be used in connection with any commercial endeavours except those that are specifically endorsed or approved by hotncool.qa. Criminal activity, theft of trade secrets; Transmitting chain letters or junk email to other users; Using any information obtained from the website in order to contact, advertise to, solicit, or sell to any user without their prior explicit consent; Attempting to impersonate another user or person; Using the username of another user; Selling or otherwise transferring your profile Using any information obtained from the website in order to harass, abuse, or harm another person; Using the Hotncool.qa service as part of any effort to compete with hotncool.qa or to provide services as a service office; Deciphering, decompiling, disassembling or reverse engineering any of the software comprising or in any way making up a part of the website; Attempting to bypass any measures of the website designed to prevent or restrict access to the website, or any portion of the website; Harassing, annoying, intimidating or threatening HOTNCOOL company through any medium of communication or to any of its employees or agents engaged in providing any part of HOTNCOOL Company services to you.Any other suspected malicious activities on website or applications.
Hotncool.qa may temporarily suspend or completely cease the system operation at any time. The obligation to change the information in relation to the price and product specifications, which are provided to sell in Hotncool.qa, belongs to the hot n cool branches. Prices In the event of any misinformation relating to the price and specifications of products, Hotncool.qa may correct this mistake by cancelling the order.hotncool.qa may make any changes in the implementation of this agreement, and amend the existing articles or add new articles for the purpose of complying with any technical necessities and legislation which shall come into being in the future.hotncool.qa may change in time the services for which any membership is not required to a form, which requires membership. hotncool.qa may provide addition services, change some of the services partially or completely, or transform into a paid service. This site may be unavailable at certain times to allow for maintenance and upgrades. Although we will endeavour to notify customers in advance of any service unavailability, this cannot be guaranteed, and we reserve the right to alter or withdraw the service at any time
Hotncool.qa may terminate this agreement unilaterally at any time.
During any product delivery made by shops, if the client is not available in the address specified in the system, the meals ordered by the client shall not deliver to anywhere else. Within the framework of such a case, the member must accept all legal responsibilities arising from ordering a meal to an address where he/she does not exist.
Hotncool.qa takes customer satisfaction very seriously. In the case of problems with your food order, please contact hotncool.qa through our live chat or call us on our hotline number and we will assist you. In appropriate cases, if you have already been billed by Hotncool.qa, Hotncool.qa will issue full or partial refunds. In the following cases: if you did not receive your order or received an incorrect order, you may be issued a full refund; if part of your order is missing, we may issue a partial refund. In every event, we will do our best to ensure your satisfaction. Or full or partial amount will be refund as store credit
The customer order cancellation is limited to a maximum time of 5 minutes from the time of placing the order. The customer refund procedure might take 2-7 working days to process on the Debit /Credit Cards bank payment gateway. The customer has to follow on with the bank in case of any delay in crediting back the customer’s account with the amount previously paid by the customer. We will send an email to the customer that contains a printout of the refund advice printed from Debit / Credit Cards bank payment gateway as reference in case the customer wants to revise the bank with.
In the disputes which may arise in relation to this agreement, the member agrees, states and warrants that any bookkeeping entry, microfilm, microfiche and computer records constitute a valid, binding, absolute and exclusive evidence; this article has the characteristics of an evidential contract, and that the member waives in advance all kinds of objections to the specified Hotncool.qa records and the right to tender an oath in relation to the fact that these records are kept in due form.
These Website Terms shall be governed by and construed in accordance with the law. Disputes arising in connection with these Website Terms (including non-contractual disputes) shall be subject to the exclusive jurisdiction of the courts.