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Privacy policy

User Privacy policy

At HOT’N’COOL we respect your concerns about privacy. This Privacy Statement (“Statement”) describes the personal information practices of HOT’N’COOL with respect to information about our customers and others who visit our restaurants, Web sites and mobile apps, including the types of personal information we collect, how we may use this information, and with whom we may share it. Information We Collect We may collect personal information about you when you visit Web sites (“Sites”), or use our web or mobile device applications (“Mobile Apps”). We refer to our Sites and Apps collectively as “Online Services”. The types of personal information we collect may include:

The types of personal information we collect may include:

  1. Transaction information, such as product purchased, price, method of payment and payment details.
  2. Personal details such as name, postal address, email address, phone number, date of birth and other
  3. contact information when you provide that information to us, such as if you register with our Online Services our Online Services or to acquire HOT’N’COOL products and services.
  4. Other personal information you choose to provide when you interact with. HOT’N’COOL

The circumstances in which you provide personal information may include when you:

  1. Purchase products at our restaurants
  2. Register to use our Online Services.
  3. Request to receive marketing or other communications.
  4. Use our Wi-Fi networks
  5. Submit information when providing feedback; or
  6. Use interactive features of our Online Services

Location Information

HOT’N’COOL Online Services and in-restaurant technologies may collect precise information about the location of your mobile device or computer using geolocation and location presence awareness technologies such as GPS, Wi-Fi, Bluetooth, or cell tower proximity. For most mobile devices and computer systems, you are able Combined Information We may combine personal information that we collect with information we receive from other sources, information about your prior transactions with HOT’N’COOL and information that is automatically collected. HNC MOBILE APPLICATION

How We Use the Information We Collect

How We Use the Information We Collect

HOT’N’COOL may use the personal information we collect to:

  1. Fulfil your requests or orders and process payments for our products and services.
  2. If you give us permission, communicate with you about products and services of HOT’N’COOL or our business partners that we believe may interest you.
  3. Send communications to you about your orders, purchases or accounts with HOT’N’COOL.
  4. Provide customer support, respond to, and communicate with you about your requests, questions and comments.
  5. Personalize your experience on our Online Services and in-restaurant technologies, such as providing you with content in which you may be interested and making navigation to our Sites and Mobile Apps easier.
  6. Perform data analytics, including consumer research, trend analysis, and financial analysis.
  7. Operate, evaluate and improve our business, including the development of new products and services.
  8. Determination of the effectiveness of our sales, marketing and advertising efforts.
  9. Analysis and improvement of our products, offers, promotions, and Online Services and other technologies.
  10. Protect against, identify and prevent fraud and other criminal activity, claims and other liabilities and Comply with applicable law.

We use automated information for purposes such as to

  • personalize the visitor experience in our restaurants or on our Online Services,
  • deliver content (including advertising) tailored to our users interests and the manner in which our users browse our Online Services or in-restaurant technologies
  • manage our business. We also use this information to help diagnose technical and service problems

administer our Online Services; identify users of our Online Services; identify a device for fraud prevention purposes, to target advertising or to personalize users’ experiences; and gather demographic information about our users. We also use automated information to determine usage patterns and how we may tailor our Online Services to better meet the needs of our users. We may use the information we obtain about you in other ways for which we provide specific notice at the time of collection. Your Email address To register for an account, we require you to supply us with your email address, or other information needed to contact you online and over the phone. We use your e-mail address and other contact information you provide us with to confirm your order and to communicate with you in case of an order problem, so one HNC MOBILE APPLICATION cannot register without an e-mail address. If you supply us with your email address, you may later access it, update it, modify it and delete any inaccuracies by accessing your account through my account information link on the user main page. You may also choose simply not to provide us with your email address; however, you will not be able to register on the website and place orders. We communicate part of your contact

  • name
  • surname
  • delivery address
  • phone number

which you have placed an order. We also use this information to facilitate and improve your use of the website, to communicate with you, for internal purposes and to comply with any requirements of law. This information may be disclosed to our staff and to third parties involved in the delivery of your order or the analysis and support of your use of the website. We do not sell and will not divulge your personal contact information to third parties other than as specified in this Privacy Policy without your permission unless we are legally entitled or obliged to do so (for example, if required to do so by Court order or for the purposes of prevention of fraud or other crime).

ATM, Credit Cards and Payment Information

ATM, Credit Cards and Payment InformationWhen you place an order through the website, you are required to select a method of payment. HOT’N’COOL is not interested in your debit/credit card information nor do store any of your debit/credit information, since orders could be paid at the door directly to the restaurant through methods of payment such as cash, credit card or payment checks. Online debit/ credit card payment is also an option and for some restaurants it can be the only method of payment. For transactions with online debit/credit cards, we transmit your entire card

Order Placement Information

Personal information required during the order process includes name, address, phone number, email address and other similar information used to identify you and complete an order. Personal information collected at our site will be shared with our restaurants when processing your order.. Your personal information will be used to notify you of your order status. Personal information will not be shared with any of our business partners or affiliates without your permission. It is treated as confidential, and will not be disclosed to outside parties, unless compelled by applicable legislation. We only send marketing emails to those people who have specifically requested to receive this information.


We don't sell or rent your personal information to third parties for their marketing purposes without your explicit consent. We may combine your information with information we collect from other companies and use it to improve and personalize our services, content and advertising. If you do not want to receive marketing communications from us via e-mail or participate in our ad-customization programs, simply communicate your preference to us via e-mail or log onto your account at website to change your relevant settings from my account link on the user main page

Do We Disclose Your Personal Information?

We may disclose your information to our staff and to third parties involved in the delivery of your order, and the analysis and support of your use of the website. We may disclose your information if necessary to protect our legal rights, if the information relates to actual or threatened harmful conduct, or we have good faith belief that such action is necessary to (1) conform to the requirements of law or comply with governmental orders, court orders, or legal process served on us or (2) to protect and defend our property or other rights, the users of the website or the public. This includes exchanging information with other companies and organizations for fraud protection and credit risk protection

How Is Personally Identifiable Information Disclosed?

WemaydisclosePII: To our third party service providers who provide services such as website hosting, data analysis, payment processing, order fulfillment, infrastructure provision, IT services, customer service, e-mail delivery services, credit card processing and other similar services to enable them to provide services. As required to fulfill your purchase (e.g., to our restaurant partners to enable them to fulfill your order). To identify you to any person to whom you send messages regarding Site-related content through the Site.
To third parties sponsors of Promotions (irrespective of whether such Promotions are hosted by us), or otherwise in accordance with the rules applicable to such Promotion. You should carefully review the rules, if any, of each Promotion in which you participate, as they may contain additional important information about a sponsor's or other third parties’ use of your PII. To the extent that the terms and conditions of such rules concerning the treatment of your PII conflict with this Privacy Policy,
to an affiliate or other third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including without limitation in connection with any bankruptcy or similar proceedings).
as we believe to be appropriate: (a) under applicable law including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our affiliates; (f) to protect our rights, privacy, safety or property, and/or that of our affiliates, you or others; and (g) to permit us to pursue available remedies or limit the damages that we may sustain.


When you visit our site, our server sends your computer a "cookie." This cookie is a small packet of information that identifies you as a user of our system. Cookies save you time by retaining your contact information. Cookies do not deliver viruses and can only be read by the server that sent you the cookie. You have the ability to accept or decline cookies by modifying the settings in your browser. Please bear in mind however, that you may not be able to use all the features of our site if cookies are disabled.

Protection of Your Personal Information

Our website has secure pages to collect user information and most critical data is stored in encrypted form. We use various technical and management practices to help protect the confidentiality, security and integrity of data stored on our system. Our servers use Secure Sockets Layer (SSL) and encryption technology that works with Netscape Navigator, Microsoft Internet Explorer, Firefox, Safari and Chrome.


We use reasonable organizational, technical and administrative measures to protect PII under our control. Unfortunately, no data transmission over the Internet or data storage system can be guaranteed to be 100% secure. Please do not send us sensitive information through email. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), you must immediately notify us of the problem by contacting us in accordance with the "Contacting Us" section below (note that if you choose to notify us via physical mail, this will delay the time it takes for us to respond to the problem).

Third parties

This Privacy Policy does not address, and we are not responsible for, the privacy, information or other practices of any third parties, including without limitation any of our affiliates and any third party operating any site to which this site contains a link. The inclusion of a link on the site does not imply endorsement of the linked site by us or by our affiliates.

Information about Services We Offer

It is very important to us that we provide you with the highest level of service. In order to help us do this, from time to time we may send you details of products, services, discounts, promotions and campaigns, which we think, may be of interest to you. We may send you marketing communications with your consent. If at any time you do not wish to receive these details and wish to unsubscribe from marketing communications, contact us via e-mail or log onto your account to change your relevant settings from my account link on the user main page

Privacy Policy amendment

We may change this Privacy Statement from time to time. If we change the Privacy Statement, we will post the revised version here and change the “Effective Date” listed at the top of this Statement. We encourage you to check here periodically for the most up-to-date version of our Statement.

Verifying, updating and amending personal information Hotncool.qa


You can update your personal information at any time by logging-in to your membership account and accessing "My Account", where you can update your personal information mentioned in "Account Info"and"Savedaddress


Users who order as guests cannot view or change their details on the website once an order has been submitted. Any changes which affect the fulfilment of an order should be communicated directly to the applicable restaurant


All comments, queries and requests relating to our use of your information are welcomed and should be addressed to HOT N COOL For questions or concerns relating to our privacy policy, we can be contacted by email at customer care. [email protected] or at: [email protected]

P.O Box 96422, Doha, Qatar
Phone: (+974) 44502029
Technical Team ,55456633
The Marketing Department, 55456633
Calls to and from HOT’N’COOL, may be recorded for quality and training purposes
Room # 9, 2nd floor, Building no 284, Furusiyya st, Doha Qata