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User terms and conditions

User Terms & Conditions

Ratification of the Agreement

To be a member of the Website of Hotncool.qa, first of all it is required that you fill in the registration form and then agree and undertake to comply with the provisions of the user agreement for Hotncool.qa. By filling in and ratifying the registration form or getting any services or ordering a meal using this system, the user agrees to be bound by the user agreement of Hotncool.qa. * You are responsible for making all arrangements necessary for you to have access to the website. You are also responsible for ensuring that all persons who access the website through your Internet connection are aware of these website terms and that they comply with them. By viewing, using, accessing, browsing, or submitting any content or material on the site, you agree to these Terms of Use as a binding legal agreement between you and hotncool.qa, without limitation or qualification. The term "you" or "You" shall refer to any person or entity, who views, uses, accesses, browses or submits any content or material to the site. If you do not agree to these Terms of Use, then you may not use the site. Hotncool.qa reserves the right to modify these Terms of Use at any time without prior notice. You agree that each visit you make to the sites shall be subject to the then-current Terms of Use, and continued use of the site now or following modifications in these Terms of Use confirms that you have read, accepted, and agreed to be bound by such modifications. The terms and conditions apply to Hotncool.qa website and its associated applications on iPhone, iPad, Android, and mobile site platforms

How to make an order and how it is processed

Once you have selected your order from the menu of your chosen Delivery shop you will be given the opportunity to submit your order by clicking on “Checkout” button. Please note it is important that you check the information that you enter and correct any errors before clicking on the “Checkout” button since once you click on this input errors cannot be corrected. On receipt of your order, Hotncool.qa will begin processing your order and we will send a message on the final page that your order has been received and sent successfully to the shop. Where any payment you make is not authorized you will be returned to the previous page on the website and we shall not be obliged to provide the services.

Order Cancellation

You have the right to cancel an order up to 5 minutes from placing the order on our website. While every effort is made to ensure that accurate pricing and descriptions are maintained, we reserve the right to cancel any order that is based on inaccurate information. An order may be subsequently cancelled by a shop after you have received a confirmation that it has been sent to the shop. hotncool.qa and our shops reserve the right to cancel any order, before or after acceptance, and will notify you immediately of any such cancellation.

Membership system for Hotncool.qa

Any member of Hotncool.qa has a “username” and “password” which are determined by the member herself/himself. The "username" is personal to the member and the same “username” is not given to two different members. The “password” is only known by the user. The user can change the password at any time. It is solely under the responsibility of the user to select and protect the password. Hotncool.qa is not liable for any problems, which may arise from the use of password. Hotncool.qa informs the user about the promotions, which take place in the user’s area and from which the user may benefit, by emails. Hotncool.qa does not share the user information with the third party companies –By using this site, you warrant that any personal information provided by you is true, accurate, current and complete in all respects and that you will notify us immediately of any changes to your personal information by updating your member profile on the site or by contacting us, you agree not to impersonate any other person or entity or to use a false name or a name that you are not authorized to use. You are not allowed to register multiple memberships for use by the same person. Violation of this clause may result in termination of your membership. Members' passwords should always be kept confidential and must not be shared or disclosed to anyone. You are responsible for all activities and orders that occur or are submitted through your membership. If you know or suspect that someone has knowledge of your password, then you should contact us immediately. You may not use the site for any unlawful or unauthorized purpose, including without limitation to: Damaging, disabling or impairing the operation of this site or attempting to gain unauthorized access to this site or to networks connected to it, through hacking, spoofing or other such similar means.

Prohibited Activities

You may not access or use the website for any other purpose other than that for which Hotncool.qa makes it available. The website is for the personal use of users only and may not be used in connection with any commercial endeavours except those that are specifically endorsed or approved by hotncool.qa. Criminal activity, theft of trade secrets; Transmitting chain letters or junk email to other users; Using any information obtained from the website in order to contact, advertise to, solicit, or sell to any user without their prior explicit consent; Attempting to impersonate another user or person; Using the username of another user; Selling or otherwise transferring your profile Using any information obtained from the website in order to harass, abuse, or harm another person; Using the Hotncool.qa service as part of any effort to compete with hotncool.qa or to provide services as a service office; Deciphering, decompiling, disassembling or reverse engineering any of the software comprising or in any way making up a part of the website; Attempting to bypass any measures of the website designed to prevent or restrict access to the website, or any portion of the website; Harassing, annoying, intimidating or threatening HOTNCOOL company through any medium of communication or to any of its employees or agents engaged in providing any part of HOTNCOOL Company services to you.Any other suspected malicious activities on website or applications.

Authority of Hotncool.qa

Hotncool.qa may temporarily suspend or completely cease the system operation at any time. The obligation to change the information in relation to the price and product specifications, which are provided to sell in Hotncool.qa, belongs to the hot n cool branches. Prices In the event of any misinformation relating to the price and specifications of products, Hotncool.qa may correct this mistake by cancelling the order.hotncool.qa may make any changes in the implementation of this agreement, and amend the existing articles or add new articles for the purpose of complying with any technical necessities and legislation which shall come into being in the future.hotncool.qa may change in time the services for which any membership is not required to a form, which requires membership. hotncool.qa may provide addition services, change some of the services partially or completely, or transform into a paid service. This site may be unavailable at certain times to allow for maintenance and upgrades. Although we will endeavour to notify customers in advance of any service unavailability, this cannot be guaranteed, and we reserve the right to alter or withdraw the service at any time

Termination of agreement

Hotncool.qa may terminate this agreement unilaterally at any time.